Account Manager

Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts. Most engineers work remotely and come into the office one week a quarter for planning.

We are adding an Account Manager to our Channel team. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote within the US. The team meets in Los Angeles once a quarter, travel covered. Normal working hours, Monday to Friday. You need a reliable internet connection and somewhere quiet to work.

Your responsibilities:

• Escalate service issues internally and follow them to resolution
• Coordinate with customer success and support on at-risk accounts
• Forecast renewals and expansion revenue monthly
• Identify upsell and cross-sell opportunities and work them through to close
• Resolve billing disputes with finance and keep the customer updated until closed
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Negotiate price increases and contract terms at renewal

Required qualifications:

• 3-5 years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Willing to travel up to 25%
• Clear written and verbal communication
• Comfortable having pricing and renewal conversations with senior buyers

Why work with us:

Compensation: $73,000-$95,000 a year

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid parental leave
• Gym membership reimbursement
• Dental insurance
• Life insurance
• Paid holidays

Selwyn Digital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start dates are flexible, usually within a few weeks of an offer.

Agencies: please do not contact us about this role.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Selwyn Digital.