Account Manager

Who we are:

Every tech does a bit of everything, from printer jams to firewall rules. Dentists, insurance agents and law offices make up most of the client list.

What this job is:

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Scott Managed Services is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Working hours overlap with UK business hours. Most communication happens in Slack, with short video calls when needed.

What you'll do:

• Resolve billing disputes with finance and keep the customer updated until closed
• Prepare quotes and pricing proposals in Salesforce CPQ
• Report monthly on retention, churn risk and open pipeline
• Track competitor activity inside your accounts
• Escalate service issues internally and follow them to resolution
• Identify upsell and cross-sell opportunities and work them through to close
• Renew annual contracts on time, starting the conversation at least 90 days ahead

Requirements:

• 2+ years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Valid driver's licence
• Organised, with a system for tracking dozens of open items across accounts
• Proficient in Salesforce or a comparable CRM

Perks and benefits:

• Annual learning budget
• Wellness allowance
• Public holidays observed per your country
• Health insurance through our employer-of-record partner

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scott Managed Services Ltd.