Account Manager

Delivery centers in Michigan and overseas support large implementation programs. Consultants are staffed across industries early on, then specialize after a few years.

Position summary:

We're looking for an Account Manager to join our team in Detroit. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. This is a hybrid role. Most of the team is in the Detroit office Tuesday to Thursday.

Key responsibilities:

• Negotiate price increases and contract terms at renewal
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Resolve billing disputes with finance and keep the customer updated until closed
• Escalate service issues internally and follow them to resolution
• Report monthly on retention, churn risk and open pipeline

Minimum qualifications:

• 2-4 years in account management, sales or another client-facing commercial role
• Clear written and verbal communication
• Valid driver's license
• Bachelor's degree in business or a related field, or equivalent experience
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Organized, with a system for tracking dozens of open items across accounts

Nice to have:

• History of negotiating multi-year renewals
• Familiarity with Gainsight or ChurnZero
• Second language
• Salesforce CPQ experience

Compensation: $77,000 - $89,000/year DOE.

What we offer:

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid holidays
• Three weeks of PTO to start

Russetcast Consulting is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Russetcast Consulting.