Account Manager, Remote

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. Headquartered in Jaipur, the company has grown since 2001 by acquiring regional IT providers.

Job summary

We are backfilling a position after an internal move. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Remote within India. The team meets in Jaipur once a quarter, travel covered. Normal working hours, Monday to Friday. You will need a stable internet connection and a backup power source (UPS or inverter).

Your responsibilities

• Prepare quotes and pricing proposals in Salesforce CPQ.
• Forecast renewals and expansion revenue monthly.
• Identify upsell and cross-sell opportunities and work them through to close.
• Report monthly on retention, churn risk and open pipeline.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Track competitor activity inside your accounts.

Required qualifications

• 3+ years in account management, sales or another client-facing commercial role.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers.
• Willing to travel up to 25%.
• Valid driver's licence.
• Comfortable having pricing and renewal conversations with senior buyers.
• Proficient in Salesforce or a comparable CRM.

Preferred

• Familiarity with Gainsight or ChurnZero.
• History of negotiating multi-year renewals.

₹7,50,000 to ₹9,00,000 per year

Compensation and benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Gratuity.
• Learning budget.
• Group term life insurance.
• Meal coupons.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BJ Computer Services.