Account Manager

Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

Role overview

We are creating this position because the workload has grown. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Working hours overlap with Central European Time. You will need a reliable internet connection and a quiet place to work.

What you'll be doing

• Escalate service issues internally and follow them to resolution
• Run quarterly business reviews covering usage, spend and upcoming needs
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Report monthly on retention, churn risk and open pipeline
• Negotiate price increases and contract terms at renewal

What you need

• Proficient in Salesforce or a comparable CRM
• Experience owning revenue targets for existing customers
• Bachelor's degree in business or a related field, or equivalent experience
• Organised, with a system for tracking dozens of open items across accounts
• Clear written and verbal communication
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Nice to have

• Background in distribution, manufacturing or SaaS
• History of negotiating multi-year renewals
• Salesforce CPQ experience
• Second language

Why work with us

• Performance bonus
• Public holidays observed per your country
• Two weeks of paid leave at year end
• Health insurance through our employer-of-record partner

Please include your notice period and salary expectations.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pineline.