Account Manager

Volunteers deliver meals, tutor students, sort donations and staff the front desk. Pillarcrest Project runs a food bank distributing groceries to pantries, shelters and school programs across New York.

Position summary:

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This role is fully remote within the US. Most of our work is async, and meetings are kept short. You will need a reliable internet connection and a quiet place to work.

Responsibilities:

• Coordinate with customer success and support on at-risk accounts
• Negotiate price increases and contract terms at renewal
• Escalate service issues internally and follow them to resolution
• Forecast renewals and expansion revenue monthly
• Track competitor activity inside your accounts
• Maintain accurate account plans, contacts and opportunity stages in Salesforce

Requirements:

• 2-4 years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Willing to travel up to 25%
• Bachelor's degree in business or a related field, or equivalent experience

Bonus points:

• Training in a sales methodology such as Sandler or Challenger
• Salesforce CPQ experience
• Background in distribution, manufacturing or SaaS

What you get:

Pay range: $76,000 - $96,000 a year. Final offer will depend on experience.

• Medical, dental and vision insurance
• 401(k) with company match
• Paid holidays
• Dental insurance
• Cell phone reimbursement

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pillarcrest Project.