Account Manager

Who we are:

Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. After-hours on-call comes around every fourth week.

About the role:

Orchardthread Data Systems is looking for an Account Manager to join a small, steady team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Fully remote. You can work from anywhere in Sri Lanka. Monday to Friday, regular working hours, flexible start and finish. You will write a lot of updates, so clear written English is important.

Responsibilities:

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Escalate service issues internally and follow them to resolution.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Negotiate price increases and contract terms at renewal.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Coordinate with customer success and support on at-risk accounts.

What we're looking for:

• 3-5 years in account management, sales or another client-facing commercial role.
• Willing to travel up to 25%.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication.

Why work with us:

• Medical insurance for you and your family.
• Company laptop.
• Paid leave.

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Orchardthread Data Systems.