Account Manager

Job Title: Account Manager

Location: Remote (UK)

Salary: £42,000 - £50,000 per annum

Hours: Monday to Friday, 8:30am to 5pm

Contract: Permanent

We operate a subscription e-commerce site selling coffee, tea and brewing gear, shipped from our own warehouse. Built and run from New York City, the site connects pet owners with local sitters and dog walkers. Founded in 1993, we now have 100 employees.

The position

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Our team is spread across 6 countries. Headquarters is in New York City. This is a full-time remote role. We use an employer of record in the UK, so you get a proper employment contract, not a freelance agreement. Core hours are 9:00 AM to 1:00 PM US Eastern.

What you'll do

• Resolve billing disputes with finance and keep the customer updated until closed
• Escalate service issues internally and follow them to resolution
• Forecast renewals and expansion revenue monthly
• Report monthly on retention, churn risk and open pipeline
• Track competitor activity inside your accounts

Skills and experience

• 3+ years in account management, sales or another client-facing commercial role
• Bachelor's degree in business or a related field, or equivalent experience
• Comfortable having pricing and renewal conversations with senior buyers
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Proficient in Salesforce or a comparable CRM
• Willing to travel up to 25%

Compensation and benefits

• Flexible hours
• Annual learning budget
• Paid parental leave
• Annual team retreat
• Co-working space stipend
• Paid sick days
• Two weeks of paid leave at year end

Unfortunately we cannot offer visa sponsorship for this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northwest Web LLC.