Account Manager

The company

Clients are mostly local manufacturers, food plants and warehouses. We started in 1965 and have grown to about 18 people.

Job summary

Our team is growing and we are hiring an Account Manager. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote within the US. The team meets in Lakewood once a quarter, travel covered. You can set your own hours around a daily morning check-in. Clear written English is a must, as the team works across time zones.

Duties

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Report monthly on retention, churn risk and open pipeline
• Coordinate with customer success and support on at-risk accounts
• Run quarterly business reviews covering usage, spend and upcoming needs
• Negotiate price increases and contract terms at renewal

Requirements

• 3+ years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Proficient in Salesforce or a comparable CRM
• Bachelor's degree in business or a related field, or equivalent experience
• Clear written and verbal communication

Compensation and benefits

Pay: $81,000 to $97,000 per year

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• 11 paid holidays
• Three weeks of PTO to start

We review applications on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northwest Employment Services.