Account Manager

Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Founded as a farmers' mutual in 1991, the company is now one of the larger mutual insurers in the US. Hail season means long days for field adjusters.

Position summary:

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This position is on site in Columbus.

Key responsibilities:

• Track competitor activity inside your accounts.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Forecast renewals and expansion revenue monthly.
• Prepare quotes and pricing proposals in Salesforce CPQ.

What you need:

• 2-4 years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Proficient in Salesforce or a comparable CRM.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Bachelor's degree in business or a related field, or equivalent experience.
• Willing to travel up to 25%.
• Valid driver's license.

Nice to have:

• Salesforce CPQ experience.
• Second language.
• Familiarity with Gainsight or ChurnZero.
• Background in distribution, manufacturing or SaaS.

$73,000 to $100,000 a year

Perks and benefits:

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• Paid parental leave.
• Employee discount.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nelson Risk Advisors Inc..