Account Manager

Our wireless division operates thousands of cell sites and supports roaming partners nationwide.

ROLE OVERVIEW

Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Fully remote. You can work from anywhere in the US. We keep meetings to a minimum and work mostly async.

RESPONSIBILITIES

• Escalate service issues internally and follow them to resolution.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Forecast renewals and expansion revenue monthly.

WHAT YOU NEED

• 3+ years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Experience owning revenue targets for existing customers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers.
• Bachelor's degree in business or a related field, or equivalent experience.

PREFERRED

• Salesforce CPQ experience.
• Background in distribution, manufacturing or SaaS.
• Training in a sales methodology such as Sandler or Challenger.
• Second language.

Rate: $76,000 to $100,000 a year

COMPENSATION AND BENEFITS

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Paid holidays.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Applicants must be authorized to work in the U.S.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mid-South Wireless.