Account Manager

We are replacing a colleague who is moving away. The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Based in Arlington with some travel for quarterly business reviews. This is a hybrid role. Most of the team is in the Arlington office Tuesday to Thursday.

Key responsibilities

• Escalate service issues internally and follow them to resolution.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Report monthly on retention, churn risk and open pipeline.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.

Minimum qualifications

• 3+ years in account management, sales or another client-facing commercial role.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's license.
• Bachelor's degree in business or a related field, or equivalent experience.
• Organized, with a system for tracking dozens of open items across accounts.
• Proficient in Salesforce or a comparable CRM.

Preferred

• Salesforce CPQ experience.
• Second language.

What we offer

The salary range for this role is $77,000 - $101,000 a year. This range reflects base salary only.

• Health savings account (HSA) with employer contribution.
• 401(k) with 4% match.
• 11 paid holidays.
• Flexible spending account.

About Merrick Assurance

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded in 1972, we now have 6,600 employees.

Merrick Assurance is an Equal Opportunity Employer, including disability and protected veteran status.

Most hires start within two to three weeks of an offer.

No agencies or third-party recruiters, please.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Assurance Corp..