Account Manager

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. After-hours on-call comes around every fourth week.

Position summary

Madrid IT is looking for an Account Manager to join a small, steady team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Fully remote. You can work from anywhere in Spain. Standard office hours, Monday to Friday, with flexibility around them. Communication happens mostly in Slack and short video calls.

Main duties

• Prepare quotes and pricing proposals in Salesforce CPQ.
• Track competitor activity inside your accounts.
• Coordinate with customer success and support on at-risk accounts.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Identify upsell and cross-sell opportunities and work them through to close.
• Resolve billing disputes with finance and keep the customer updated until closed.

Who you are

• 2+ years in account management, sales or another client-facing commercial role.
• Organised, with a system for tracking dozens of open items across accounts.
• Clear written and verbal communication.

Why work with us

Salary range: €25,000 - €34,000 a year

• Private health insurance.
• Flexible remuneration plan.
• Remote work allowance.
• Meal vouchers.

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Madrid IT S.L..