Account Manager

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. After-hours on-call comes around every fourth week.

ABOUT THE ROLE

This is a new position created as the team has grown over the last year. Based in Palma with some travel for quarterly business reviews. Remote within Spain. The team meets in Madrid once a quarter, travel covered.

IN THIS ROLE YOU WILL

• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Forecast renewals and expansion revenue monthly.
• Escalate service issues internally and follow them to resolution.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Coordinate with customer success and support on at-risk accounts.
• Report monthly on retention, churn risk and open pipeline.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Track competitor activity inside your accounts.

WHAT YOU NEED

• Clear written and verbal communication.
• Valid driver's licence.
• Willing to travel up to 25%.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers.

NICE TO HAVE

• Training in a sales methodology such as Sandler or Challenger.
• Background in distribution, manufacturing or SaaS.

Pay: €24,000 - €30,000 annually

PERKS AND BENEFITS

• Private health insurance.
• Flexible remuneration plan.
• Meal vouchers.
• Training budget.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Madrid IT S.L..