Account Manager

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware.

About the role:

We are adding an Account Manager to our Distributor team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Our team is spread across 8 countries. Headquarters is in Los Angeles. This is a long-term contractor role, paid monthly in USD. You will need at least 3 hours of overlap with US Pacific time. Please make sure you have dependable internet and backup power.

Job duties:

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Report monthly on retention, churn risk and open pipeline.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Track competitor activity inside your accounts.
• Escalate service issues internally and follow them to resolution.

Minimum qualifications:

• 2-4 years in account management, sales or another client-facing commercial role.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers.
• Organised, with a system for tracking dozens of open items across accounts.

Preferred qualifications:

• Training in a sales methodology such as Sandler or Challenger.
• Familiarity with Gainsight or ChurnZero.
• Second language.
• History of negotiating multi-year renewals.

Salary: $1,900 - $2,400 monthly

Benefits:

• Annual rate review.
• Flexible hours.
• Paid in USD.
• Monthly internet allowance.

We may close the role early, so do not wait too long to apply.

If you are shortlisted, we will reach out to set up a first call.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Los Angeles Technology Group.