Account Manager

Franchise brands use us to run local ads for hundreds of locations at once.

This is a newly created position. The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 3 hours of overlap with US Pacific time. We send you a laptop and the accessories you need on day one.

Key responsibilities

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Resolve billing disputes with finance and keep the customer updated until closed
• Identify upsell and cross-sell opportunities and work them through to close
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Forecast renewals and expansion revenue monthly
• Coordinate with customer success and support on at-risk accounts
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Track competitor activity inside your accounts

Who you are

• 3-5 years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Bachelor's degree in business or a related field, or equivalent experience

Nice to have

• Background in distribution, manufacturing or SaaS
• Familiarity with Gainsight or ChurnZero
• Second language

What we offer

Rate: BDT 91,000 to BDT 115,000 a month

• Annual learning budget
• 20 days paid time off
• Monthly internet allowance
• Co-working space stipend

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Los Angeles Communications.