Account Manager

Buying, merchandising and marketing teams work out of the Munich support centre. Since 1953, the chain has grown from one store to several hundred. Weekend availability is required.

Overview

Laurelford Retail is hiring an Account Manager for our Lisbon location. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. This is a hybrid role. Most of the team is in the Lisbon office Tuesday to Thursday.

Job duties

• Coordinate with customer success and support on at-risk accounts
• Forecast renewals and expansion revenue monthly
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Visit key customers on site a few times per year
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Track competitor activity inside your accounts
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Report monthly on retention, churn risk and open pipeline

Qualifications

• 2-4 years in account management, sales or another client-facing commercial role
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers
• Clear written and verbal communication
• Bachelor's degree in business or a related field, or equivalent experience
• Comfortable having pricing and renewal conversations with senior buyers

Perks and benefits

• Private health insurance
• Training budget
• Flexible start and finish times
• Hybrid working
• Meal vouchers
• Employee discount
• Life insurance

Relocation support is available for the right candidate.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Laurelford Retail.