Account Manager

We have an immediate opening for an Account Manager in Johor Bahru. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Hybrid, with three days a week in our Johor Bahru office.

Main duties:

• Report monthly on retention, churn risk and open pipeline
• Visit key customers on site a few times per year
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Forecast renewals and expansion revenue monthly
• Resolve billing disputes with finance and keep the customer updated until closed
• Escalate service issues internally and follow them to resolution

What we're looking for:

• 2-4 years in account management, sales or another client-facing commercial role
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Proficient in Salesforce or a comparable CRM

Perks and benefits:

• Medical and dental coverage
• Annual leave
• Flexible benefits
• Training budget
• Hybrid working

About us:

Proposals are written by the people who will do the work. Training starts with a two-week bootcamp, then continues on the job.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Larkfield Partners.