Account Manager

The company:

Our clients usually talk directly to the person doing the work. Started in 2013 out of a spare bedroom, the agency now has a small office downtown.

The position:

KSS Digital has an opening for an Account Manager. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote within Pakistan. The team meets in Lahore once a quarter, travel covered. Weekday working hours, with room to shift your day when needed.

Duties:

• Escalate service issues internally and follow them to resolution.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Report monthly on retention, churn risk and open pipeline.

Required qualifications:

• Proficient in Salesforce or a comparable CRM.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers.

Benefits:

Salary range: PKR 110,000 - PKR 125,000 pcm

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.

We may close this posting early once we have enough applications.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at KSS Digital.