Account Manager

Kamiński & Zalewski is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote within Poland. The team meets in Gdańsk once a quarter, travel covered. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Resolve billing disputes with finance and keep the customer updated until closed
• Coordinate with customer success and support on at-risk accounts
• Identify upsell and cross-sell opportunities and work them through to close
• Negotiate price increases and contract terms at renewal

What we're looking for

• 3-5 years in account management, sales or another client-facing commercial role
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's licence
• Organised, with a system for tracking dozens of open items across accounts
• Comfortable having pricing and renewal conversations with senior buyers
• Experience owning revenue targets for existing customers

Nice to have

• Familiarity with Gainsight or ChurnZero
• History of negotiating multi-year renewals
• Salesforce CPQ experience

What you get

• Life insurance
• Annual bonus
• Flexible hours
• Training budget
• Meal vouchers
• Remote work allowance

About the company

Our founder spent 20 years running plants before starting the firm in 1996. Small projects are welcome, including one-day workshops and short assessments. We started in 1996 and have grown to about 38 people. Travel runs Monday through Thursday on most projects, with Fridays in the home office.

Please submit your CV in English.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kamiński & Zalewski sp. z o.o..