Account Manager

Engagement teams range from three people to more than 200 on multi-year transformation programs. We started in 1988 and have grown to about 220 people.

The role

Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Juniperport Consulting Group is hiring an account manager for the Retail group. Pay is base plus quarterly bonus tied to renewals and growth. Our headquarters is in New York City, and about a third of the team works remotely from other countries. We engage team members in Pakistan as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 9:00 AM to 1:00 PM US Eastern.

Job duties

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Escalate service issues internally and follow them to resolution.
• Report monthly on retention, churn risk and open pipeline.
• Track competitor activity inside your accounts.

Qualifications

• Experience owning revenue targets for existing customers.
• Proficient in Salesforce or a comparable CRM.
• Valid driver's licence.

Preferred

• Salesforce CPQ experience.

Benefits

• Monthly internet allowance.
• Paid time off.
• Flexible hours.

Please include your notice period and salary expectations.

The posting will close once we have a strong shortlist.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Juniperport Consulting Group, Inc..