Account Manager

Headquartered in Lucknow since 2006, the company now sells in 40 countries and supports customers in 11 languages. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Founded in 2006, we now have 350 employees.

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Fully remote. You can work from anywhere in India. Please make sure you have dependable internet and backup power.

Main duties

• Forecast renewals and expansion revenue monthly.
• Escalate service issues internally and follow them to resolution.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Coordinate with customer success and support on at-risk accounts.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.

What we're looking for

• 3+ years in account management, sales or another client-facing commercial role.
• Organised, with a system for tracking dozens of open items across accounts.
• Comfortable having pricing and renewal conversations with senior buyers.
• Bachelor's degree in business or a related field, or equivalent experience.
• Valid driver's licence.
• Willing to travel up to 25%.

Compensation and benefits

Pay: ₹7,50,000 - ₹10,00,000 per annum

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Meal coupons.
• Gratuity.
• Flexible hours.
• Learning budget.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Joshi Technologies.