Account Manager

Overview:

We have an immediate opening for an Account Manager in Melbourne. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. On site, Melbourne.

What you'll be doing:

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Resolve billing disputes with finance and keep the customer updated until closed
• Run quarterly business reviews covering usage, spend and upcoming needs
• Track competitor activity inside your accounts
• Coordinate with customer success and support on at-risk accounts

You'll need:

• 2+ years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Proficient in Salesforce or a comparable CRM

Why work with us:

• Annual bonus
• Superannuation on top of salary
• Above-award pay rates

A bit about us:

We know most of our associates by name, and many have worked with us for years. Still family owned, 20 years on. Branch hours are 7:30 to 5, with one person on call for after-hours orders.

You must have full working rights in Australia.

Shortlisting will begin immediately.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JA Staffing Solutions.