Account Manager

We partner with universities to run online degree programs, from course production to enrollment support. Style guide reviews are part of every project.

The position:

This is a backfill for a team member who moved to another team. The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Based in New York City with some travel for quarterly business reviews. You will be employed through our employer-of-record partner in the US, with a local contract and salary paid in USD. Most communication happens in Slack, with short video calls when needed.

Main duties:

Renew annual contracts on time, starting the conversation at least 90 days ahead. Forecast renewals and expansion revenue monthly. Negotiate price increases and contract terms at renewal. Run quarterly business reviews covering usage, spend and upcoming needs. Prepare quotes and pricing proposals in Salesforce CPQ. Track competitor activity inside your accounts.

Required qualifications:

3+ years in account management, sales or another client-facing commercial role. Proficient in Salesforce or a comparable CRM. Comfortable having pricing and renewal conversations with senior buyers. Organized, with a system for tracking dozens of open items across accounts.

Nice to have:

Second language. History of negotiating multi-year renewals.

Salary: $82,000 - $112,000/year

What we offer:

Company laptop. Performance bonus. Annual learning budget. Flexible hours.

This position requires a background check.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hollowworks Inc..