Account Manager

Founded as a farmers' mutual in 1936, the company is now one of the larger mutual insurers in Canada.

About the role

Hamilton Insurance Agency is hiring an Account Manager to work remotely from Canada. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote position. Most of the team is in Hamilton, but nobody is required to come in. Strong written English is important, since much of our work is async.

What you'll be doing

• Run quarterly business reviews covering usage, spend and upcoming needs
• Negotiate price increases and contract terms at renewal
• Report monthly on retention, churn risk and open pipeline
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Prepare quotes and pricing proposals in Salesforce CPQ
• Track competitor activity inside your accounts
• Resolve billing disputes with finance and keep the customer updated until closed

Required qualifications

• 2-4 years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Bachelor's degree in business or a related field, or equivalent experience
• Clear written and verbal communication

Perks and benefits

$63,000 - $85,000/year

• Extended health and dental benefits
• Group RRSP with employer matching
• Paid vacation

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hamilton Insurance Agency.