Account Manager

Delivery centers in North Carolina and overseas support large implementation programs. Travel runs Monday through Thursday on most projects, with Fridays in the home office.

The role is new and comes from growth in our client base. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is an in-person role at our Henderson location.

In this role you will

• Visit key customers on site a few times per year
• Identify upsell and cross-sell opportunities and work them through to close
• Forecast renewals and expansion revenue monthly
• Prepare quotes and pricing proposals in Salesforce CPQ
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Track competitor activity inside your accounts
• Resolve billing disputes with finance and keep the customer updated until closed
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M

About you

• 3-5 years in account management, sales or another client-facing commercial role
• Valid driver's license
• Proficient in Salesforce or a comparable CRM
• Clear written and verbal communication
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers

Pay and benefits

The base pay range for this position is $79,000 - $99,000 a year. Actual pay depends on experience, skills and location.

• Health insurance
• 401(k) with 4% match
• Paid holidays
• Tuition reimbursement

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Groveport Partners LLC.