Account Manager

Company overview

Started in 2004 out of a spare bedroom, the agency now has a small office downtown. Our clients usually talk directly to the person doing the work. Most of the team works hybrid, three days in the office.

Gonzalez Communications is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote position. Most of the team is in Phoenix, but nobody is required to come in.

What you'll do

• Track competitor activity inside your accounts
• Resolve billing disputes with finance and keep the customer updated until closed
• Forecast renewals and expansion revenue monthly
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Identify upsell and cross-sell opportunities and work them through to close
• Coordinate with customer success and support on at-risk accounts

You'll need

• 3+ years in account management, sales or another client-facing commercial role
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's license
• Bachelor's degree in business or a related field, or equivalent experience
• Willing to travel up to 25%

Bonus points

• Background in distribution, manufacturing or SaaS
• Salesforce CPQ experience

What you get

$76,000 to $86,000 per year

• $1,000 home office setup budget
• Paid holidays
• Short- and long-term disability

This position requires a background check.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gonzalez Communications.