Account Manager

The company

From the Tampa office, we cover clients within about a two-hour drive and support remote sites through RMM tools. Golden Valley Data Systems provides managed IT for offices of 10 to 200 users: help desk, patching, backups, Microsoft 365 and firewall management.

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Remote position. Most of the team is in Tampa, but nobody is required to come in. We ship you a laptop and accessories before your first day.

What you'll be doing

• Run quarterly business reviews covering usage, spend and upcoming needs
• Track competitor activity inside your accounts
• Resolve billing disputes with finance and keep the customer updated until closed
• Negotiate price increases and contract terms at renewal

Skills and experience

• 2-4 years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Clear written and verbal communication

Pluses

• Training in a sales methodology such as Sandler or Challenger
• Familiarity with Gainsight or ChurnZero
• Salesforce CPQ experience

What we offer

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid sick leave
• Cell phone reimbursement

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Agencies: please do not contact us about this role.

We review applications on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Golden Valley Data Systems.