Account Manager

About FK Tech Support

Clients have the owner's cell number, and the owner still takes the occasional Saturday call. Every tech does a bit of everything, from printer jams to firewall rules.

What this job is

This is a newly created position. Based in Davenport with some travel for quarterly business reviews. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This role is fully remote within the US. You need a reliable internet connection and somewhere quiet to work.

In your first few months you will

• Escalate service issues internally and follow them to resolution
• Identify upsell and cross-sell opportunities and work them through to close
• Track competitor activity inside your accounts
• Run quarterly business reviews covering usage, spend and upcoming needs
• Prepare quotes and pricing proposals in Salesforce CPQ
• Forecast renewals and expansion revenue monthly
• Report monthly on retention, churn risk and open pipeline

About you

• 2-4 years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Comfortable having pricing and renewal conversations with senior buyers
• Valid driver's license
• Clear written and verbal communication
• Organized, with a system for tracking dozens of open items across accounts

What you get

Rate: $80,000 to $90,000 a year

• Paid holidays
• Employee assistance program
• Profit sharing
• Professional development budget
• Paid sick leave
• Equity

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FK Tech Support.