Account Manager

Regional vice presidents oversee clusters of branches in KwaZulu-Natal and neighboring markets. Our managed service programs handle contingent labour for large employers across multiple sites. Bullpen seating, plenty of noise, and a whiteboard of open orders.

Position summary

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This is an in-person role at our Durban location.

Job duties

• Escalate service issues internally and follow them to resolution
• Coordinate with customer success and support on at-risk accounts
• Track competitor activity inside your accounts
• Report monthly on retention, churn risk and open pipeline
• Negotiate price increases and contract terms at renewal
• Resolve billing disputes with finance and keep the customer updated until closed

What you need

• 2+ years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Willing to travel up to 25%
• Experience owning revenue targets for existing customers
• Clear written and verbal communication

Nice to have

• Second language
• Salesforce CPQ experience
• Familiarity with Gainsight or ChurnZero
• Background in distribution, manufacturing or SaaS

Perks and benefits

• Medical aid contribution
• Provident fund
• Group life cover
• Study assistance
• 13th cheque

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fernbeam Talent (Pty) Ltd.