Account Manager

Customers order through counter sales, outside reps and our online portal. Vendor-managed inventory programs keep shelves stocked at customer sites. We started in 1994 and have grown to about 60 people. Most branch managers started on the counter or in the warehouse.

Fachgeschäft Bachmann is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Our team is spread across 12 countries. Headquarters is in Basel. We hire in Sri Lanka through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with Central European Time.

In this role you will:

• Escalate service issues internally and follow them to resolution.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Coordinate with customer success and support on at-risk accounts.
• Forecast renewals and expansion revenue monthly.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

Skills and experience:

• 2-4 years in account management, sales or another client-facing commercial role.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication.

Preferred qualifications:

• Familiarity with Gainsight or ChurnZero.

What you get:

Salary range: LKR 260,000 - LKR 300,000 pcm

• Annual salary review.
• Flexible hours.
• Annual team retreat.
• Annual learning budget.
• Public holidays observed per your country.
• Co-working space stipend.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fachgeschäft Bachmann GmbH.