Account Manager

About EJR Personnel:

From the branch in Knoxville, recruiters fill orders same-day whenever they can.

Job summary:

The previous person in this role moved to another team. The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This role is fully remote within the US. Weekday working hours, with room to shift your day when needed. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities:

• Negotiate price increases and contract terms at renewal
• Escalate service issues internally and follow them to resolution
• Track competitor activity inside your accounts
• Forecast renewals and expansion revenue monthly
• Run quarterly business reviews covering usage, spend and upcoming needs
• Coordinate with customer success and support on at-risk accounts
• Prepare quotes and pricing proposals in Salesforce CPQ

Required qualifications:

• 3-5 years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Bachelor's degree in business or a related field, or equivalent experience
• Experience owning revenue targets for existing customers
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Perks and benefits:

$74,000-$91,000 per year

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid holidays

EOE. We participate in E-Verify.

No recruitment agencies, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EJR Personnel, LLC.