Account Manager

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Most of the office has been here more than ten years.

Role overview:

This is a backfill for a team member who moved to another team. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote within the UAE. The team meets in Dubai once a quarter, travel covered. We do not have many meetings. Most updates happen in writing. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll be doing:

• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Report monthly on retention, churn risk and open pipeline
• Forecast renewals and expansion revenue monthly
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Escalate service issues internally and follow them to resolution

Required qualifications:

• Willing to travel up to 25%
• Bachelor's degree in business or a related field, or equivalent experience
• Experience owning revenue targets for existing customers
• Comfortable having pricing and renewal conversations with senior buyers

Preferred:

• History of negotiating multi-year renewals
• Second language

Pay and benefits:

• Medical insurance
• 30 days annual leave
• Visa provided

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dune Consultants LLC.