Account Manager

Enterprise clients outsource service desk, end-user support and data center operations to us under multi-year contracts. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Tickets live in ConnectWise and everyone logs time to the quarter hour.

The role

DJH Networks is hiring an account manager for the Channel group. Pay is base plus quarterly bonus tied to renewals and growth. You can work from home anywhere in the US. We have no office requirement. Normal working hours, Monday to Friday. Clear written English is a must, as the team works across time zones.

What you'll be doing

• Track competitor activity inside your accounts
• Resolve billing disputes with finance and keep the customer updated until closed
• Escalate service issues internally and follow them to resolution
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Negotiate price increases and contract terms at renewal

Qualifications

• Bachelor's degree in business or a related field, or equivalent experience
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication
• Willing to travel up to 25%

Preferred qualifications

• Salesforce CPQ experience
• Training in a sales methodology such as Sandler or Challenger
• Familiarity with Gainsight or ChurnZero

Compensation and benefits

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid parental leave
• $1,000 home office setup budget
• 12 weeks of paid parental leave

DJH Networks provides equal employment opportunities to all employees and applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DJH Networks Inc..