Account Manager

Regional offices in Ahmedabad and five other cities support agents and policyholders. Catastrophe teams deploy adjusters within days of a major storm. Most of the office has been here more than ten years.

Overview

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Based in San Jose with some travel for quarterly business reviews. Our headquarters is in Ahmedabad, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in the US, with a local contract and salary paid in USD. We keep meetings to a minimum and work mostly async. Most communication happens in Slack, with short video calls when needed.

Key responsibilities

• Prepare quotes and pricing proposals in Salesforce CPQ.
• Escalate service issues internally and follow them to resolution.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Negotiate price increases and contract terms at renewal.
• Coordinate with customer success and support on at-risk accounts.

Minimum qualifications

• Proficient in Salesforce or a comparable CRM.
• Valid driver's license.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Organized, with a system for tracking dozens of open items across accounts.
• Bachelor's degree in business or a related field, or equivalent experience.
• Clear written and verbal communication.

Nice to have

• Training in a sales methodology such as Sandler or Challenger.
• Familiarity with Gainsight or ChurnZero.
• Background in distribution, manufacturing or SaaS.

Expected salary range: $92,000 - $108,000 a year, plus bonus eligibility.

Why work with us

• Company laptop.
• Monthly internet allowance.
• Health insurance through our employer-of-record partner.
• Paid sick days.
• Annual learning budget.
• Co-working space stipend.
• Flexible hours.

Cottonvault Insurance is an Equal Opportunity Employer, including disability and protected veteran status.

Send us your resume. No cover letter needed.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cottonvault Insurance Ltd.