Account Manager

Product, engineering and support teams work out of offices in Linköping, Östergötland County and two nearshore delivery centres. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones.

Job summary

We are creating this position because the workload has grown. Corvane Cloud is hiring an account manager for the Retail group. Pay is base plus quarterly bonus tied to renewals and growth. Remote position. Most of the team is in Linköping, but nobody is required to come in. Clear written English is a must, as the team works across time zones.

Main duties

• Report monthly on retention, churn risk and open pipeline.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Identify upsell and cross-sell opportunities and work them through to close.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Escalate service issues internally and follow them to resolution.
• Track competitor activity inside your accounts.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Run quarterly business reviews covering usage, spend and upcoming needs.

What you need

• 3+ years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Willing to travel up to 25%.
• Clear written and verbal communication.
• Comfortable having pricing and renewal conversations with senior buyers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

What you get

• Private health insurance.
• Occupational pension.
• Five weeks of annual leave.
• Wellness allowance.

Please submit your CV in English.

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corvane Cloud AB.