Account Manager

About CM Software

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Most engineers work remotely and come into the office one week a quarter for planning.

The role

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Remote within the US. The team meets in New York City once a quarter, travel covered. Normal business hours, Monday to Friday, with some flexibility.

Day to day

• Forecast renewals and expansion revenue monthly.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Negotiate price increases and contract terms at renewal.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Track competitor activity inside your accounts.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Report monthly on retention, churn risk and open pipeline.

What we're looking for

• Experience owning revenue targets for existing customers.
• Organized, with a system for tracking dozens of open items across accounts.
• Valid driver's license.
• Comfortable having pricing and renewal conversations with senior buyers.

Preferred

• Second language.
• Familiarity with Gainsight or ChurnZero.
• History of negotiating multi-year renewals.

Why work with us

The salary range for this role is $79,000 to $97,000 annually. This range reflects base salary only.

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid sick leave.
• Flexible schedule.
• Professional development budget.
• Health, dental and vision coverage starting on day one.
• Dental insurance.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CM Software.