Account Manager

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1991, the company is now one of the larger mutual insurers in India. We started in 1991 and have grown to about 9,000 people. Hail season means long days for field adjusters.

Role overview:

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. You will be employed through our employer-of-record partner in the US, with a local contract and salary paid in USD.

What you'll do:

• Negotiate price increases and contract terms at renewal.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Track competitor activity inside your accounts.
• Identify upsell and cross-sell opportunities and work them through to close.
• Coordinate with customer success and support on at-risk accounts.
• Escalate service issues internally and follow them to resolution.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Forecast renewals and expansion revenue monthly.

Minimum qualifications:

• Organized, with a system for tracking dozens of open items across accounts.
• Bachelor's degree in business or a related field, or equivalent experience.
• Willing to travel up to 25%.
• Valid driver's license.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers.
• Proficient in Salesforce or a comparable CRM.

Preferred:

• Familiarity with Gainsight or ChurnZero.
• History of negotiating multi-year renewals.

Rate: $78,000 to $101,000/year

Why work with us:

• Annual team retreat.
• Public holidays observed per your country.
• Performance bonus.
• Co-working space stipend.

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Caskridge Mutual.