Account Manager

We employ 10,700 people across underwriting, claims, actuarial, IT and customer service. January renewals keep everyone busy for a few weeks.

The role

Carbone Risk Advisors is hiring an account manager for the Distributor group. Pay is base plus quarterly bonus tied to renewals and growth. We are headquartered in Rome and have been hiring remotely since 2020. Employment is through our payroll partner in the US. Salary is paid monthly in USD. Working hours overlap with Central European Time. Please make sure you have a quiet place to work and a solid internet connection.

What you'll be doing

• Track competitor activity inside your accounts
• Resolve billing disputes with finance and keep the customer updated until closed
• Escalate service issues internally and follow them to resolution
• Identify upsell and cross-sell opportunities and work them through to close
• Report monthly on retention, churn risk and open pipeline
• Forecast renewals and expansion revenue monthly
• Prepare quotes and pricing proposals in Salesforce CPQ
• Negotiate price increases and contract terms at renewal

Qualifications

• 3+ years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Proficient in Salesforce or a comparable CRM
• Experience owning revenue targets for existing customers
• Clear written and verbal communication
• Valid driver's license
• Willing to travel up to 25%

Salary range: $91,000 to $106,000 a year

What you get

• Co-working space stipend
• 24 days paid time off
• Paid parental leave
• Health insurance through our employer-of-record partner
• Home office setup budget

Carbone Risk Advisors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Please include a short note on why this role interests you.

This position requires a background check.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Carbone Risk Advisors.