Account Manager

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. We started in 2000 and have grown to about 10,900 people.

Canyonlight is looking for an Account Manager to join a small, steady team. Based in Cranston with some travel for quarterly business reviews. Remote within the US. We meet in person once or twice a year.

Job duties:

• Resolve billing disputes with finance and keep the customer updated until closed
• Negotiate price increases and contract terms at renewal
• Coordinate with customer success and support on at-risk accounts
• Escalate service issues internally and follow them to resolution
• Prepare quotes and pricing proposals in Salesforce CPQ
• Forecast renewals and expansion revenue monthly
• Track competitor activity inside your accounts

What we're looking for:

• 2+ years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Willing to travel up to 25%
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers

Pay and benefits:

Pay range: $84,000 - $101,000 per year. Final offer will depend on experience.

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• 11 paid holidays
• Dental insurance
• Tuition reimbursement
• Employee discount

Canyonlight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonlight Ltd.