Account Manager

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware.

The position:

The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This role is fully remote within Germany. Standard office hours, Monday to Friday, with flexibility around them. You need a reliable internet connection and somewhere quiet to work.

In this role you will:

• Track competitor activity inside your accounts
• Run quarterly business reviews covering usage, spend and upcoming needs
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Report monthly on retention, churn risk and open pipeline
• Negotiate price increases and contract terms at renewal
• Forecast renewals and expansion revenue monthly
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Identify upsell and cross-sell opportunities and work them through to close

You'll need:

• 2-4 years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Experience owning revenue targets for existing customers
• Organised, with a system for tracking dozens of open items across accounts

Compensation and benefits:

Pay: €46,000-€57,000 annually

• Company pension scheme
• 30 days of annual leave
• Virtual stock options
• Flexible working hours
• Meal allowance
• Learning budget
• Urban Sports Club membership

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonbound e.K..