Account Manager

A BIT ABOUT US

Content moderation runs around the clock, with reviewers in multiple time zones and languages. We started in 2012 and have grown to about 240 people. Core hours are 10 to 3, and the rest of the day is flexible.

THE ROLE

Canopylane Online is looking for an Account Manager to join a small, steady team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Remote within the UK. The team meets in London once a quarter, travel covered. Monday to Friday, regular working hours, flexible start and finish. Strong written English is important, since much of our work is async.

IN THIS ROLE YOU WILL

• Report monthly on retention, churn risk and open pipeline.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Forecast renewals and expansion revenue monthly.
• Coordinate with customer success and support on at-risk accounts.
• Escalate service issues internally and follow them to resolution.

SKILLS AND EXPERIENCE

• 3-5 years in account management, sales or another client-facing commercial role.
• Comfortable having pricing and renewal conversations with senior buyers.
• Bachelor's degree in business or a related field, or equivalent experience.
• Willing to travel up to 25%.

BENEFITS

£38,000-£49,000 pa

• Private medical insurance.
• Pension scheme with 5% employer contribution.
• 28 days annual leave including bank holidays.
• Home working allowance.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

Successful applicants will be contacted within a week of the closing date.

No agencies please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canopylane Online.