Account Manager

The company:

Most of our book is personal lines, with a growing share of small commercial accounts. We started in 1969 and have grown to about 120 people. We close at 3 p.m. on Fridays in the summer.

Overview:

Looking for an Account Manager who wants to stay somewhere for a while. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Our headquarters is in Sheffield, and about a third of the team works remotely from other countries. We engage team members in Nepal as full-time contractors. Most of our contractors have been with us for more than two years. You will need to be available during UK office hours, at least until 3:00 PM GMT. A stable internet connection and a backup power option are required.

What you'll do:

• Identify upsell and cross-sell opportunities and work them through to close
• Coordinate with customer success and support on at-risk accounts
• Track competitor activity inside your accounts
• Report monthly on retention, churn risk and open pipeline
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Prepare quotes and pricing proposals in Salesforce CPQ
• Run quarterly business reviews covering usage, spend and upcoming needs
• Escalate service issues internally and follow them to resolution

Skills and experience:

• 2-4 years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Comfortable having pricing and renewal conversations with senior buyers
• Organised, with a system for tracking dozens of open items across accounts
• Clear written and verbal communication

Nice to have:

• Second language
• Salesforce CPQ experience

Pay and benefits:

Salary range: $5.50 - $6.50 per hour

• Paid in USD
• Long-term engagement
• Monthly internet allowance
• Annual rate review

Applications are reviewed on a rolling basis.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalbench Mutual.