Account Manager

A bit about us:

We take on a handful of clients at a time and stay with them through implementation. Our founder spent 20 years running plants before starting the firm in 2013.

We are adding an Account Manager to our Mid-Market team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. The work is on site and cannot be done remotely.

In this role you will:

• Resolve billing disputes with finance and keep the customer updated until closed
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Coordinate with customer success and support on at-risk accounts
• Run quarterly business reviews covering usage, spend and upcoming needs

About you:

• 2-4 years in account managment, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Clear written and verbal communication
• Proficient in Salesforce or a comparable CRM
• Organized, with a system for tracking dozens of open items across accounts

Nice to have:

• Salesforce CPQ experience
• Familiarity with Gainsight or ChurnZero

What we offer:

Salary: $68,000-$81,000 a year

• Free parking
• 401(k) with a 100% match up to 5%
• Flexible schedule
• Annual bonus
• Profit sharing
• Professional development budget
• Cell phone reimbursement

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Burdock Partners.