Account Manager

Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

Role overview:

Bronzefold Mutual is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Employment is through our payroll partner in Canada. Salary is paid monthly in local currency. Core hours are 10:00 to 15:00 CET. You will write a lot of updates, so clear written English is important.

What you'll do:

• Track competitor activity inside your accounts
• Negotiate price increases and contract terms at renewal
• Coordinate with customer success and support on at-risk accounts
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Escalate service issues internally and follow them to resolution

Required qualifications:

• 2+ years in account management, sales or another client-facing commercial role
• Clear written and verbal communication
• Organized, with a system for tracking dozens of open items across accounts
• Experience owning revenue targets for existing customers
• Bachelor's degree in business or a related field, or equivalent experience
• Willing to travel up to 25%

Nice to have:

• Background in distribution, manufacturing or SaaS
• Familiarity with Gainsight or ChurnZero
• Second language

What we offer:

• Public holidays observed per your country
• Co-working space stipend
• Annual learning budget
• Paid sick days
• 24 days paid time off
• Wellness allowance
• Paid parental leave

Applicants must be legally entitled to work in Canada.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bronzefold Mutual.