Account Manager

Our team is growing and we are hiring an Account Manager. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote position. Most of the team is in London, but nobody is required to come in. Monday to Friday, regular working hours, flexible start and finish. Communication happens mostly in Slack and short video calls.

Your responsibilities

• Coordinate with customer success and support on at-risk accounts.
• Escalate service issues internally and follow them to resolution.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Report monthly on retention, churn risk and open pipeline.
• Identify upsell and cross-sell opportunities and work them through to close.

Who you are

• 3+ years in account management, sales or another client-facing commercial role.
• Valid driver's licence.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication.
• Proficient in Salesforce or a comparable CRM.
• Bachelor's degree in business or a related field, or equivalent experience.

Also helpful

• Background in distribution, manufacturing or SaaS.
• Salesforce CPQ experience.

Why work with us

• Private medical insurance.
• Workplace pension.
• 33 days holiday including bank holidays.
• Professional qualifications paid for.
• Enhanced maternity and paternity pay.
• Share options.
• Long service awards.

Who we are

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

This role is subject to a basic DBS check.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brassline Ltd.