Account Manager

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff.

Overview:

We are adding an Account Manager to our Distributor team. Based in Adelaide with some travel for quarterly business reviews. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. You can work from home anywhere in Australia. We have no office requirement. Normal working hours, Monday to Friday. We ship you a laptop and accessories before your first day.

Duties:

Resolve billing disputes with finance and keep the customer updated until closed. Escalate service issues internally and follow them to resolution. Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Track competitor activity inside your accounts. Report monthly on retention, churn risk and open pipeline. Maintain accurate account plans, contacts and opportunity stages in Salesforce. Coordinate with customer success and support on at-risk accounts.

Qualifications:

3-5 years in account management, sales or another client-facing commercial role. Experience owning revenue targets for existing customers. Comfortable having pricing and renewal conversations with senior buyers. Willing to travel up to 25%. Clear written and verbal communication. Bachelor's degree in business or a related field, or equivalent experience.

$85,000-$100,000 per year

Benefits:

Superannuation on top of salary. 17.5% leave loading. Annual bonus. Flexible hours.

You must have full working rights in Australia.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bowerward Financial.