Account Manager

BH Wireless is a regional carrier serving more than 600,000 broadband and voice customers across Maharashtra. Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. Founded in 1990, we now have 720 employees. Bucket truck and pole climbing training is done in-house.

The position

BH Wireless has an opening for an Account Manager. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Fully remote. You can work from anywhere in India. Weekday working hours, with room to shift your day when needed. Strong written English is important, since much of our work is async.

Key responsibilities

• Coordinate with customer success and support on at-risk accounts.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Escalate service issues internally and follow them to resolution.
• Negotiate price increases and contract terms at renewal.
• Report monthly on retention, churn risk and open pipeline.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Forecast renewals and expansion revenue monthly.

Qualifications

• 2-4 years in account management, sales or another client-facing commercial role.
• Comfortable having pricing and renewal conversations with senior buyers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers.
• Willing to travel up to 25%.

Preferred qualifications

• Salesforce CPQ experience.
• Second language.
• History of negotiating multi-year renewals.

What we offer

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Learning budget.
• Group term life insurance.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BH Wireless Pvt Ltd.