Account Manager

Accessibility testing against WCAG 2.1 AA is part of every release. Production studios in New York City and abroad record and edit thousands of hours of video a year.

The position:

BD Courses is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Remote within the US. The team meets in New York City once a quarter, travel covered. Normal business hours, Monday to Friday, with some flexibility. We send you a laptop and the accessories you need on day one.

Your responsibilities:

• Negotiate price increases and contract terms at renewal.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Escalate service issues internally and follow them to resolution.
• Coordinate with customer success and support on at-risk accounts.
• Forecast renewals and expansion revenue monthly.
• Prepare quotes and pricing proposals in Salesforce CPQ.

What you need:

• Organized, with a system for tracking dozens of open items across accounts.
• Comfortable having pricing and renewal conversations with senior buyers.
• Valid driver's license.
• Willing to travel up to 25%.

Nice to have:

• Salesforce CPQ experience.
• Background in distribution, manufacturing or SaaS.
• Second language.

Salary range: $80,000-$108,000/year

Pay and benefits:

• Health savings account (HSA) with employer contribution.
• 401(k) with 4% match.
• 11 paid holidays.
• Equity.
• Three weeks of PTO to start.
• 401(k) with a 100% match up to 5%.

BD Courses is an Equal Opportunity Employer, including disability and protected veteran status.

Please include a short note on why this role interests you.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BD Courses.