Account Manager

About us:

Every tech does a bit of everything, from printer jams to firewall rules. Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Company vehicles are provided for techs who drive to client sites.

What this job is:

This role opened up after a team member moved internally. The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. You can work from home anywhere in India. We have no office requirement. Monday to Friday, regular working hours, flexible start and finish. You will need a stable internet connection and a backup power source (UPS or inverter).

What you'll do:

• Forecast renewals and expansion revenue monthly
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Run quarterly business reviews covering usage, spend and upcoming needs
• Report monthly on retention, churn risk and open pipeline
• Identify upsell and cross-sell opportunities and work them through to close

What you bring:

• 3+ years in account management, sales or another client-facing commercial role
• Organised, with a system for tracking dozens of open items across accounts
• Comfortable having pricing and renewal conversations with senior buyers
• Clear written and verbal communication

Pluses:

• History of negotiating multi-year renewals
• Training in a sales methodology such as Sandler or Challenger

Compensation and benefits:

• Health insurance for you and your family
• Provident fund
• Paid leave

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BCB Computer Services Pvt Ltd.